shipping & returns

Shipping

All orders placed M-F will be shipped within 24 hours.

Orders placed after 10AM PST Friday and before Monday will ship Monday.

All USPS Postal Holidays will delay shipment accordingly.


DOA replaced or refunded, shipping on us

We will replace or refund any product received which is shown to have a manufacturing defect within 14 days of receipt.

Please contact us with the problem, a photo if applicable, and your invoice number. We will contact you with an RMA and return instructions and of course, refund any shipping costs associated with a return.

We are only able to accept returns with an RMA# (assigned to you after you contact us).
DO NOT SEND RETURNS WITHOUT AN RMA.
We will not process them or notify you.


...but that's all.

It's the nature of the beast...vaping gear is consumable and is considered used as soon as you open it. We haven't figured out a great way to widen our return policy and stay in business, but if you've got ideas....


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